![customer-reference-l2-header-1440x600-3](http://web-assets.fc-daudenzell.com/-/media/assets/internet/images/customer-reference-l2-header-1440x600-3.jpg?h=600&w=1440&v=1&d=20230913T082335Z&hash=3CD0BFE4164A3E09A2F37E391EFB91B1)
sarp groupe
Remote visual assistance and collaboration reduce non-resolved interventions, optimise operations and customer service
- 国歌:法国
- 산업: 에너지 및 공공사업, 에너지 및 공공사업
- 해결책: rainbow, Digital Age Communications, e-services, 연결된 解决方案 및 服务
The sarp group is specialised in the fields of sanitation, industrial maintenance and special waste collection for sustainable development.
![sarp group logo logo](http://web-assets.fc-daudenzell.com/-/media/assets/internet/images/logo-sarp-200x79.png?h=79&iar=0&mh=200&mw=200&w=200&v=1&d=20230228T200829Z&hash=EEE3A6135389BD01EDD1B2824B5B96B4)
We noticed that the number of unresolved interventions was divided by 3. This had a huge impact on the field teams and freed up quality time. On the first project where we used the application, we saved 5 to 6 hours of work, a significant gain.
sarp groupe choose Remote Visual Assistance from ALE
解决课题
- sarp group needed a collaborative solution for their field operators which could help divide the number of unresolved interventions (15% of the total)
- The solution would have to meet important technical constraints so as not to affect the operators' safety during interventions as well as ergonomics and compatibility with other existing tools
- SARP was looking for a trusted partner who could provide long-term support and visibility on the functionalities over time
결과
- Remote visual assistance has reduced the number of unresolved interventions by a factor of 3 and saved 30 minutes per day per person
- Simplified visual communication and remote assistance between the operators and the back-office, allowed the operators to see what the operator sees.
- Short adoption curve (15 minutes), ease of use
- The use of images and videos has increased the resolution of interventions and disputes
제품& 服务
products
- rainbow™ by Alcatel-Lucent Enterprise
- Remote Visual Assistance by Alcatel-Lucent Enterprise
solutions
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