SMC供电
The new infrastructure has helped them to reduce costs and allows greater flexibility in their day-to-day operations.
- Country: United States Of America
- Industry: Energy and Utilities
- Solution: Connected 解决方案 and Devices, 自治网络
SMC供电 (SMC) is a family-owned corporation headquartered in Springfield, 密苏里州, working from 14 locations across 密苏里州 and Kansas. They deployed WiFi access points in all the locations and a VoIP phone system using a single server to connect all its offices. They can now receive calls from customers even when out of the office.
Challenges
- Each of SMC’s locations had its own separate phone system and used different service providers.
- Since staff constantly needed to make calls between sites, the system was expensive and inefficient for day-to-day operations and maintenance.
- SMC staff found it difficult to consistently answer customers’ incoming calls, especially when out of the office.
- They needed phones they could carry around onsite, and a call forwarding system to avoid losing calls from potential revenue-generating customers.
- 最后, warehouse staff required wireless phones and portable devices such as bar scanners to streamline processes and increase efficiency, 使Wi-Fi成为必需品.
Results
- All locations now have WiFi access points working autonomously, as well as a VoIP phone system that allows calls to run through a single server.
- Two WLAN switches manage voice and data WiFi traffic; the system is connected to portable devices in the warehouses (e.g. handheld barcode scanners).
- Disaster recovery mode allows applications to keep running if t在这里 is a crisis, helping to avoid backlog and communication problems.
- 所有通讯费用, including long-distance calls, have been eliminated as all calls are now go over IP.
- Customer drop-off rate is significantly lower now that all calls are answered, helping to generate more revenue.
- SMC employees can now connect to WiFi, which allows greater flexibility to run meetings, 打电话给客户, and invite guests from any location.
- A robust system that delivers clear call quality enables SMC to provide a better service to its customers.
产品 & 解决方案
产品
- 8系列IP触摸话机
- OmniAccess Wireless Access Points
- OmniSwitch 6450
- OmniSwitch 6900
- OmniTouch 8118/8128 WLAN Handset
- OpenTouch Business Edition
解决方案
- 业务电话
- 融合校园网
- 流动性